Questions before you start

Can Frontier change anything in NetSuite?

The role the NetSuite bundle installs is read-only. It grants API access over REST and SOAP web services, and read access to lists, transactions, and reports — nothing that writes. It is Web Services Only, so it has no UI login at all. The full permission list is in Connecting NetSuite, and it is worth reading before you agree to the deployment: that table, not this answer, is the thing you can check.

Access is still yours to set. You are responsible for the credentials you connect and for the level of access you grant them, and for anything you or your users instruct Frontier to do against a connected system.

Does it see payroll?

No. The role excludes payroll data. It has list access to employees as records; that is not the same thing.

Where does the answer come from, and can I check it?

Nine statements are validated — each one checked against a real NetSuite instance before it shipped: A/R aging, A/P aging, income statement, balance sheet, trial balance, direct cash flow, revenue per customer, vendor spend, and a script-audit family. Answers come back with the statement that produced them.

Questions outside those nine are answered by generating a query against documented schema and dialect references. That path is real, and it is generated rather than pre-validated. Asking the ledger covers the difference.

Where Frontier shows you the query and the underlying rows, that is what they are for.

Can the answer be wrong?

Yes. Frontier's agents read your data, run queries, and produce analyses, summaries, and suggested actions, and that output can be incomplete, out of date, or confidently mistaken.

It is not accounting, tax, audit, legal, or financial advice, and not a substitute for your own review or a qualified professional. You remain responsible for what you file, post, publish, or decide. Check the output before you rely on it, and always before it affects your books, your close, or a filing. The full text is in the Terms of Service.

Is my data mixed with anyone else's?

The demo sandbox is shared and is not private. While your own ERP credentials are not connected, Frontier may answer your questions against a shared demonstration environment provided for evaluation, and other people evaluating Frontier use it at the same time. Treat anything you enter into it as visible to them.

Do not put confidential, personal, or regulated data into the demo sandbox. How data is handled more broadly is in the Privacy Policy.

Does anyone have to install anything?

There is a NetSuite bundle, and there is no self-serve install. Installation happens with Frontier during onboarding. Connecting NetSuite covers what that involves.

Once it is in, the agent runs inside your own NetSuite: a chat panel on the record, and a subtab beneath it, authenticated as that user against that account. It is not a second application to switch to. Your ERP remains your system — Frontier does not control it and does not guarantee its availability.

What does it cost, and is there a limit?

Frontier is free to use within the limits of your plan during the beta. No credit card is asked for.

Your plan includes a monthly usage allowance, measured in tokens — the unit the underlying AI models are billed in. Reach the allowance and Frontier stops processing new requests until it resets. Allowances may change during the beta, and a trial or promotional allowance may end and return the account to the standard one. The Terms of Service carry this in full.

What does "beta" actually mean here?

Frontier is offered as beta software by invitation, and access requires a valid invite code. Invitations are issued, limited, or revoked at Frontier's discretion.

Beta software is unfinished. Features may change or disappear, data models may change, and defects are more likely than in a mature product. You should not rely on Frontier as your only record of anything. The beta may end, or what is offered at any tier may change, at any time; notice is given where it can be. Getting access covers how to get in.